Some time ago I had a rant on these pages over a credit card and you all sent me lots of sympathy. Well ... this is rant No. 2 and it starts in July 2012.
Let me start at the beginning.
In July I spent a lot of money, paid by PayPal, and ordered Spellbinders from an American company called
Because they were Pre-Orders I knew I would have to wait a few weeks for them... and I was happy to do that.
I waited and waited and nothing arrived ... I started to send them emails about where my order was.... and to cut a very long story short ... after a lot of emails from me trying to prove my order, and replies from them with a lot of excuses ... I started to get the dies in dribs and drabs.
But by the end on November I was still several Spellbinders missing from my order. Just to recap I ordered them in July.... but by October they were ignoring my emails ... and I was getting very very mad.
I wrote again stating my disappointment in their company and asking them not to ignore my email, and of course where are my Spellbinders. I stated repeatably which of the dies are missing from the order, and which of the dies they had already sent to me.
Well this morning I got a parcel from Scrap-Mart ..... and would you believe it with one set of dies completely the wrong one.
I ordered and paid, for among many others, the Holiday Tree to make some Christmas cards with for this year, and the Grand Decorative Circles.
I have the Holiday Tree ... far too late for this years cards ... and instead of the Circles they have sent me the Ovals ... which I already have ... from them as part of the original order.
I am so very disappointed that a company of this size, that I have dealt with many times in the past, can let me down and treat their customers so badly in the service metered out that I would say to you do not buy your Spellbinders from Scrap-Mart if you live in the UK.
I have again today emailed them my annoyance and I will keep you posted as to the result.
Here endeth the Rant ....